Refund & Return Policy

Last updated: 05/29/2026

At The Almira, customer satisfaction is extremely important to us. If you are not fully satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Certain items may not be eligible for return, including:

• Personalized or custom-made products
• Final sale items
• Gift cards
• Used or damaged items caused by misuse

Exchanges

We replace items only if they are defective, damaged, or incorrect upon arrival.

If you need an exchange, please contact our support team with your order number and clear photos of the item received.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped
• The item arrived damaged
• The item has a manufacturing defect

Shipping costs are non-refundable unless otherwise required by law.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Depending on your payment provider, additional processing time may apply.

Lost or Stolen Packages

The Almira is not responsible for lost or stolen packages confirmed as delivered by the carrier.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.

Contact

The Almira / Brandverse Media Advertising
9018 Balboa Blvd, #8153, Northridge, CA 91325

Email: support@thealmira.com
Phone:  +1 775-416-9444